Salon Policy

Appointments & Booking

All appointments are booked online through our website at blue50.ca. Walk-ins are welcome based on availability, but we recommend booking ahead to guarantee your preferred time and technician.

A confirmation message will be sent via SMS or email after booking. Please ensure your contact information is accurate when booking online.

Cancellation & Rescheduling

We understand plans change. We ask that you provide at least 4 hours’ notice for cancellations or rescheduling.

To cancel or reschedule, please use the link in your confirmation message or call us at (902) 746-3668.

Late Arrivals

We do our best to stay on schedule for all clients. If you arrive more than 15 minutes late, we may need to shorten your service or reschedule your appointment to avoid impacting the next client’s time.

If you know you’ll be late, please call ahead so we can do our best to accommodate you.

Health & Hygiene

Your health and safety are our top priority. All tools are sterilized between each client, and we use hospital-grade disinfectants on all surfaces and equipment.

We kindly ask that you reschedule your appointment if you are experiencing:

• Any contagious illness, cold, or flu symptoms
• Skin infections, open wounds, or fungal conditions on the hands, feet, or scalp
• Lice or any scalp conditions (for Head Spa services)

In accordance with Nova Scotia cosmetology regulations, our technicians reserve the right to decline a service if a visible infection or condition is present. This is to protect both you and our other clients.

Head Spa Services

Our Head Spa treatments involve direct contact with the scalp and hair. For the best results and your comfort:

• Arrive with dry or slightly damp hair (no heavy product or freshly dyed hair within 48 hours)
• Inform your technician of any scalp sensitivities, allergies, or recent treatments
• Head Spa appointments include a brief scalp analysis before the treatment begins

If you have a known allergy to botanical or essential oil products, please let us know at the time of booking so we can prepare alternatives.

Service Guarantee

We stand behind the quality of our work. If you experience any issues with your nail service — such as chipping, lifting, or cracking — within 7 days of your appointment, please contact us and we will fix it at no additional charge.

This guarantee does not cover damage resulting from improper aftercare, chemical exposure, or physical impact. Regular polish services are excluded due to their inherent wear characteristics.

Refund Policy

Due to the nature of personal care services, we do not offer refunds once a service has been completed. If you are unsatisfied with your service, please speak with us within 7 days and we will do our best to make it right with a complimentary redo or adjustment.

Children & Guests

Children under 12 must be accompanied and supervised by an adult at all times. For safety reasons, children should remain seated in the waiting area and away from workstations, chemical products, and equipment.

We kindly ask that the number of non-service guests accompanying a client be kept to a minimum to maintain a calm and relaxing environment for all visitors.

Personal Belongings & Devices

Blue50 is not responsible for lost, stolen, or damaged personal items. We recommend keeping valuables with you at all times.

To maintain a relaxing atmosphere for all clients, we ask that phone calls be kept brief and at a low volume. Please avoid speakerphone use inside the salon. During nail services, please keep your hands accessible to your technician.

Pets

For the comfort and safety of all clients, pets are not permitted inside the salon. Trained service animals accompanying clients with disabilities are always welcome.

Right to Refuse Service

Blue50 reserves the right to refuse or discontinue service at any time for reasons including but not limited to: disruptive or disrespectful behavior, suspected intoxication, violation of salon policies, or any situation that compromises the safety or comfort of our staff or other clients.

Any such decisions are made in compliance with applicable Nova Scotia human rights and anti-discrimination laws.

Contact

For questions about our policies, please reach out:

• Phone: (902) 746-3668
• Email: contact@blue50.ca
• Address: 41 Aberdeen Street, Unit 1-2, Kentville, NS B4N 2M9